Our company handcrafts all products within 3 to 5 business days. Oftentimes, orders process faster than that but we can’t guarantee a faster processing time so please plan accordingly.
*** During peak times, such as Christmas, processing times will be longer (up to 7 business days)***
Pre-Made vs. Made To Order Products
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it is handmade. Both are handmade but the pre-made is ready to ship while the made-to-order products take 7 to 10 business days to be created for you.
Look for the following image if a product is ready for shipment immediately:
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.
Care for your new product(s) by using a damp cloth to gently wipe down wine charms, wine bottle toppers, key chains, glass magnets and coasters if dirty. Some silver metals used in products may tarnish over time which is natural; it can be easily cleaned by gently using a polishing cloth.
Your product(s) can be damaged if:
* If too much pressure is applied to the wire used in wine charms and wine bottle toppers.
* Key chain or glass magnets are dropped on a hard surface.
* Coasters are dropped on a hard surface.
* Wine cork magnets get wet and are unable to completely air dry.
We always love creating new products from scratch. Please contact us for a quote.
Custom orders can have a lengthier processing time. Ask us for details.
Group Therapy Wine uses the United States Postal Service (USPS) for all domestic shipments.
We happily support and love our international customers. We ship all international products through the United States Postal Service (USPS).
Group Therapy Wine, its owners, employees and/or partners are not responsible for duty or brokerage fees for international shipping. These charges come from your country during importation of your package.
We do our best to apply fair shipping costs to each order. Shipping costs are calculated automatically during checkout.
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 7 to 10 business days to be handmade.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
Personalized and/or customized goods are exempt from being returned unless the product arrives defective.
Additional non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back until you contact Group Therapy Wine first.
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error
* Any item that is returned more than 14 days after delivery
To return your purchase, please contact Group Therapy Wine first at email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.